The Sequel towards the Million-Copy Common that Revolutionized Employee Engagement

How do great managers inspire best performance in employees? Just how do they generate enthusiasm, unite disparate personalities to spotlight a common objective, and drive teams to achieve ever-higher goals?

More than a decade ago, The Gallup Organization combed through its database of more than 1 million worker and supervisor interviews to recognize the elements most important in sustaining workplace excellence. These about 12: The Components of Great Handling elements were exposed in the 1999 bestseller First, Break All of the Rules. 12: The Components of Great Controlling is that management classic’s long-awaited sequel. It comes after great managers as they implement the 12 elements to carefully turn around a faltering call center, save a struggling hotel, improve patient care and attention within a medical center, maintain creation through power outages, and effectively face a bunch of other difficulties in settings all over the world.

Gallup’s study right now contains 10 million worker and supervisor interviews spanning 114 countries and conducted in 41 languages. In 12, writers Rodd Wagner and Wayne K. Harter weave the latest Gallup insights with recent discoveries in the areas of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies huge and little, 12 points out what every company needs to find out about creating and sustaining employee engagement.