‘Packed with treasure and big ideas, this book will help you become excellent.’ – SETH GODIN

In a good market, your most effective growth engine and your best protection from competitive inroads is this: place every thing you can into cultivating true customer loyalty. Loyal clients are less delicate to price competition, even more forgiving of little glitches, and, eventually, become ‘strolling billboards’ who will gladly promote your brand. In Exceptional Support, Exceptional Income insiders about Exceptional Program, Exceptional Income: The Secrets of creating a Five-Star Customer Service Firm Leonardo Inghilleri and Micah Solomon reveal the secrets of providing on the web and offline customer support so superior it nearly guarantees loyalty. Their anticipatory customer support approach was initially developed on the Ritz-Carlton aswell as at Solomon’s entertainment and technology firm Oasis, and provides since tested itself in countless companies around the world from luxury huge BVLGARI to value-sensitive auto parts head Carquest, and all over the place in between. Right now, readers can take the techniques that minted cash for these brands and apply them right to their own businesses. As Ken Blanchard writes, ‘Leonardo and Micah’s philosophies, rules, and winning types of support excellence can make you want to put into action their suggestions instantly in your own organization.’ Filled with comprehensive, behind-the-scenes good examples, the publication unlocks a fresh level of customer relationship that leaves your competition in the dirt, your customers returning day after day, and your important thing looking better than it ever provides before.

Honors received:

* A Jack Covert Selection

* CEO Refresher Top Ten Best Business Book of the entire year

* 800-CEO-READ Business Reserve of the Year Awards Shortlist champion

* Philadelphia Bulletin ‘Have to Go through’ business book

* Book from the Month, NEVADA Women’s Real estate agent®

* DearReader.com Business Reserve Club Selection

* Shanghai Daily Press #1 U.S. Business Book