With regards to refined services and exquisite hospitality, one name stands high that beats all others: The Ritz-Carlton Hotel Company. With ceaseless focus on every luxurious fine detail, the company provides set the pub for creating unforgettable customer encounters in world-class configurations. Now, for the very first time, the management secrets behind the business’s extraordinary success are revealed.The New Gold Standard goes on a special tour behind the scenes of The Ritz-Carlton Hotel Organization. Granted about THE BRAND NEW Gold Standard unprecedented access to the business’s executives, staff, and its award-winning Leadership Center training services, bestselling author Joseph Michelli explored every degree of command within the business. He emerged with the key principles leaders at any company can use to supply a customer experience unlike some other, such as:

• Understanding the ever-evolving requirements of customers

• Empowering employees by dealing with them with the utmost respect

• Anticipating clients’ unexpressed needs and concerns

• Developing and performing an unsurpassed training regimen

Sharing engaging tales from the business’s employees-from the organization office and resorts across the globe-Michelli describes the innovative strategies the business uses to make peerless guest encounters and explains how it continuously hones and boosts them. The New Gold Regular weaves useful how-to advice, tested leadership tools, as well as the knowledge of experts to assist you create and embed superior customer-service principles, procedures, and practices in your own organization.