Greater than a 10 years back, Gallup combed through its database greater than 1 million employee and manager interviews to recognize the 12 components most significant for sustaining high performance. These were recognized in the 1999 bestseller First, Break All the Rules.

The Gallup study now includes 9 million employee and supervisor interviews spanning 114 countries and conducted in 41 languages. The writers weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and administration. Chapters in the book follow great managers as they funnel employee engagement to turn around a faltering call center, conserve a struggling cafe, improve patient care in a hospital, maintain creation through power outages, and face a host of other difficulties in settings all over the world.

Written to be accessible to all or any managers and employees, 12 points out what every company needs to know about human nature on the job.