With so many selections open to them, today’s clients are smarter and more demanding than previously, putting repeat business at risk. In order to keep them returning, you can’t simply give them great, and even great, customer service…you have to knock their socks off!

Completely updated with fresh techniques to assist you to work successfully with even the most difficult customers, Delivering Knock Your Socks Away Service provides proven tips and approaches for:

Meeting customers’ expectations about Delivering Knock Your Socks Off Program and fulfilling their needs

Becoming easier to work with

Determining the right times to flex or break the guidelines

Becoming amazing fixers and powerful problem-solvers

Coping effectively with ‘customers from hell’

And more!

Written and read in the same accessible and funny style that produced this book a classic, the fourth edition features new anecdotes aswell mainly because brand-new chapters on important topics, including the generational separate, serving customers around the world, and communicating successfully with coworkers across functions in additional departments.

Now stronger than ever, this indispensable information tells you how to provide better service than your visitors have ever imagined.