Workplaces are filled up with all types of individuals, and some of them can be very difficult to get along with. By understanding hard people and their actions, a savvy individual can take care of the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior – what drives it and how exactly to deal with it by managing aggression, avoiding uncomfortable situations, and keeping relaxed. This third model provides brand new summary points for every chapter and the various tools and approaches for dealing with tough customers, challenging people in the digital sphere, and difficult bosses.