Develop Your Assertiveness, 3rd edition, offers simple techniques that may help you become more aware of your strengths and weaknesses, to enable you to learn how better to alter your behaviour in cultural and business interactions. Getting well informed and learning how best to communicate with your colleagues will let you create win-win circumstances, thus improving your job prospects and enhancing your social existence.

Packed with examples and exercises, this essential guide covers topics such as:

• the need for selection of behavior

• tension control

• self-awareness and self-esteem

• relationships

• making and refusing requests

• dealing with problem people

• tricky circumstances

• assertiveness online

Work through the exercises and actions in Develop Your Assertiveness to measure your progress and reach your goals.