Here’s a proven program for turning effective hearing into a powerful business tool.

Managers and other employees spend a lot more than 40 percent of their time listening to other folks but often get it done so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions: an incredible number of dollars’ worthy of of mistakes because most people have no idea how exactly to listen. In this brand-new model of her classic guide towards the art of effective hearing, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put these to do the job skillfully, socially, and personally. With her time-tested methods, you’ll understand how to:

Eliminate distractions and improve your concentration on what is being said

Locate key term, phrases, and ideas while listening

Cut through your have listening biases

Interpret body language clues

Ask constructive, non-threatening queries that elicit true information

Get others to listen to you

Master a whole range of hearing skills that you can use on the job and in your personal life