‘The most readily useful, well-written, and emotionally compelling business book I have read in years. I couldn’t place it down.’ – Robert I. Sutton, Stanford Professor and writer of The No Asshole Guideline

‘A must-read for each and every leader in their field.’ – Daniel H. Red, bestselling writer of To Sell is normally Human

Incivility is silently chipping away at people, institutions, and our economy. Slights, insensitivities, and rude behaviors can trim deeply. Moreover, incivility hijacks focus. Also if people want to perform well, they can’t. Customers as well are less likely to buy from a company with a worker who is regarded as rude. Eventually, incivility cuts underneath line.

In MASTERING CIVILITY, Christine Porath shows how people can boost their influence and effectiveness with civility. Combining scientific study with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this reserve provides managers and employers using a much-needed wake-up call, while also reminding them of what they can do right now to improve the grade of their workplaces.