One person talks; the additional listens. It’s so basic that we consider it for granted. Unfortunately, most of us think of ourselves as better listeners than we actually are. Why perform we so often fail to connect when speaking with family members, passionate partners, co-workers, or friends? Just how do emotional reactions get in the way of true communication? This thoughtful, witty, and empathic reserve has already helped over 100,000 people break through issues and transform their personal and professional interactions. Experienced therapist Michael P. Nichols, PhD, provides stunning examples, easy-to-learn techniques, and practical exercises for learning to be a better listener and making yourself noticed and understood, even in difficult situations.