When slighted, misunderstood, cut before, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, switch hairdressers, complain to close friends, pound their fists, or rant on social media. They often miss the most positive, effective option of most: confronting positively. Now, for everyone who was by no means taught or hardly ever realized that between ‘bully’ and ‘wimp’ can be a range of behavior that’s positive, dignified, and effective for dealing with life’s about THE ENERGY of Positive Confrontation: The Skills You Need to take care of Conflicts at the job, at Home, Online, and in Lifestyle bothersome circumstances, there is The Power of Positive Confrontation.

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter stocks a useful, step-by-step instruction to tackling conflicts in any scenario, including a fresh section on navigating sticky circumstances online. THE ENERGY of Positive Confrontation reveals:

The consequences of not confronting or of confronting negatively

How exactly to accurately assess what is bothering you and why

Three essential steps of polite and powerful confrontation

Essential verbal and non-verbal skills that produce or break communication, including common language pitfalls

Approaches for assertive conversation, whether face to face, on paper, by mobile phone, or online